Self-Exclusion Policy

At Mostbet.org, we take responsible gaming seriously. We understand that sometimes players may need a break — whether to regain balance, focus on other priorities, or deal with gambling-related concerns. Our Self-Exclusion Policy exists to support that choice with understanding and confidentiality.

Self-Exclusion Program

If you feel at risk of losing control, you can request self-exclusion for a specific period (6 months, 1 year) or permanently. During this time, access to your account will be restricted, and you will not receive promotional materials.

To activate or modify your self-exclusion status, please contact our Support Team. If you believe your restriction has not been applied correctly, notify us immediately so we can resolve it.

What Is Self-Exclusion?

Self-exclusion is a voluntary step that allows you to restrict access to your account for a chosen period of time. During this period, you will be unable to log in, place bets, or make deposits. This tool is designed to give you space and time away from gaming when needed.

How to Request Self-Exclusion

You can request self-exclusion at any time by contacting our Support Team via live chat or email:
[email protected]

When submitting your request, please specify the desired duration:

• 6 months
• 1 year
• Permanent self-exclusion

Once confirmed, your account will be suspended for the selected period. All pending bets will be settled according to our standard rules, and any remaining balance can be withdrawn.

What Happens During Self-Exclusion

While your account is excluded:

• You cannot log in or reactivate your account manually
• You won’t receive promotional messages, bonuses, or newsletters
• Access will be automatically restored only after the chosen period ends (unless the exclusion is permanent)

If you believe your restriction has not been applied correctly, please contact us immediately so we can fix it without delay.

Permanent Exclusion

If you request a permanent exclusion, your account will remain closed indefinitely. You may contact our support team after a minimum of 12 months to discuss possible reopening — but this decision will be reviewed carefully and individually.

At Mostbet.org, our priority is your well-being. We’re committed to supporting responsible play and ensuring that gaming remains a safe, enjoyable experience for everyone. If you need help taking a break – we’re here to make it simple, private, and respectful.